SMARTQUEUE® is a major breakthrough in multimedia queuing management system. The system is designed not only as a tool to solve queue congestion. The system allows for faster organisation of queuing and customer service with its non-linear system.
SMARTQUEUE® is different to other queue management ticketing systems. The system does more than managing an effective customer service; it analyses all transactions recognizing areas that can be improved.
The system not only allows for a more effective customer service, but it analyses daily customer service transactions for an improved company performance. This is achieved through the advance technology of reporting functions (KPI) at both localised and centralised level.