SMARTQUEUE® offers competitive benefits to all parties involved in the queue management system: customers, front office staff, back office staff, management relevant executives, and mutual partners.
Benefits for Customers
SMARTQUEUE® involves ticketing kiosk, which functions as the first point of interaction with customers. Its multilingual capability accommodates different language speaking customers with an equal level of customer service.
The kiosk prints only one ticket number per service. Holding a ticket printed with a specific queue number and average waiting time, customers can comfortably sit in the waiting room, having the leisure of reading a magazine or chatting with another customer without having to worry about missing their turn due to queue jump or unpredictable waiting times.
SMARTQUEUE® streamlines customer flow and creates for a more interactive waiting experience.
Benefits for Staff
SMARTQUEUE® involves virtual caller, which functions to help customer service (front office) staff manage and serve the queue. It recognises new visiting customer and timely update the queue number and queue status of customers per service. When staffs are equipped with all these functionalities, they will be more aware of and more prepared to deal with the customers.
SMARTQUEUE®’s virtual caller application offers working tools for your staff that allow them to better serve their customers.
Benefits for Management
SMARTQUEUE® involves a monitoring dashboard and reporting tools to provide your back office staff, management and executives with real time statistics and comprehensive KPI reports. With these exceptionally handy features, they are not only kept updated with the customer volume and queue status, but are also able to monitor staff performance, identify any operational issues, and in response find appropriate solutions to avoid potential risk and loss.
SMARTQUEUE® helps your management keep your business operations at its best performance.
Benefits for Company
SMARTQUEUE® also involves multimedia display, which function does not only to call the to-be-served customer, but also to reach your customers and get them know more about your company. This feature is the most ideal to define your corporate identity, promote your products and services effectively and efficiently.
SMARTQUEUE® enhances your corporate image while you are going with the agenda to boost sales and generate more sales leads and revenues.