Enterprise Customer Experience Solution

Main Features

Ticketing Kiosk

SMARTQUEUE® Enterprise Customer Experience Solutions comes with a ticketing kiosk which serves as an interactive customer greeter that identifies customer and prints ticket based on the service selected.

It features user-friendly and intuitive interface that allow customer to select a service option from a touch-screen display easily.

This ticketing kiosk will:

  • Greet your customer, so that they will feel welcome
  • Inform your customer where they are supposed to go
  • Manage your customer queue, so they will not lose their spot
  • Record everything from waiting time to serving time

Virtual Caller

Manage queue effectively with a customer caller known as Virtual Caller

SMARTQUEUE® Enterprise Customer Experience Solutions equips staffs with a user-friendly customer-calling module known as the “Virtual Caller”. This Virtual Caller is a web-based application, thus easily accessible in the counter staff’s PC. Multi-platform support, allows you to run the system on all Microsoft platforms and all platforms that support Java virtual machine

SMARTQUEUE®   Virtual Caller allows you to manage customer in queue easily, including:

  • Call next customer
  • Transfer customer to other counter
  • Put customer on hold
  • Etc.

Multimedia Display

Keep your customer well-informed and entertained while waiting for their turn

SMARTQUEUE® Enterprise Customer Experience Solutions incorporates a Multimedia Display which used for displaying queue information of ticket number being called and being served.

It can also be used as a digital signage in the waiting area for:

  • Information sharing

Inform your customer of upcoming events and recent news with your own business logo, message or multimedia for a stronger business image presence in your site

  • Entertainment

Entertain your customer with multimedia contents in various formats, including PowerPoint, Macromedia Flash, AVIs and many more.


Dashboard Monitoring

An oversee tool for the management to monitor situation at the front-office

SMARTQUEUE® Enterprise Customer Experience Solutions also provides Dashboard Monitoring to display current queue situation at the front-office, including customer volume, waiting and serving time, and service SLA compliance.

Through dashboard monitoring you can recognise:

  • Whether additional counters are needed to accommodate customers
  • Needs of extra support from back-office
  • Highly demanded transactions in real-time

This allows the organisation to improve their performance and helps managers understand and relate to the amount of work done each day by counter staff.

Centralised Reporting

Enable a data-driven analysis to design a more effective corporate planning

SMARTQUEUE® Enterprise Customer Experience Solutions comes with a reporting tool that consists of real time statistics and comprehensive KPI reports (branch/ centralised).

SMARTQUEUE® KPI branch and centralized reports help managements in decision making, customer service improvements, and analysis and performance management, as it enables them to determine peak and off-peak hours, as well as most and least productive hours, for identification on area of improvement, training plan, and staff capacity planning in the future.



Secure your report access with our secure login process

SMARTQUEUE® Enterprise Customer Experience Solutions is equipped with secure login process which enables you to easily set the access to every configuration setting. This includes the use of multiple-level user groups each with configurable user rights. These rights include managing queuing categories, counter linkages and viewing queuing information. Furthermore, these rights can be limited or added for certain user groups.




Mobile Concierge Solution

Mobile Concierge Solution

SMS Notification

SMS Notification

Customer Feedback Solution

Customer Feedback Solution

Report Email Scheduler

Report Email Scheduler


SMARTQUEUE® Enterprise Customer Experience Solutions

Experience Our Solution

Schedule a live product demo