Queue Management System

Key Differentiator

SMARTQUEUE® queue management system, unlike any other queuing system, is capable of adapting to any business environment and dynamically enhancing end-to-end customer journey for higher customer experience.

Why SMARTQUEUE® is Different?

SMARTQUEUE® queue management solution allows you to provide multi-channel queuing system for your customer.

Multi-channel Customer Experience

SMARTQUEUE® queue management solution allows you to provide multi-channel queuing system for your customer. Customers can do self-service check-in using ticketing kiosks or get more personalised service from the concierge staff, resulting in a better customer experience.

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Hardware & Operation System Independent

SMARTQUEUE® queue management system is a software-based solution, thus no additional hardware (keypad) required as it generally works in any Standard Operating Environment (SOE), such as desktop and web, without any issue.

Moreover, all components of SMARTQUEUE® queue management system can be installed in any hardware regardless of its brand, model, or size. You may use any existing hardware or those available in the market, as long as they match the recommended specifications.

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Flexible licensing structure

The level of flexibility of SMARTQUEUE® Enterprise Customer Experience Solutions is reflected on its licensing structure. This queuing solution allows you to manage unlimited number of concurrent users including front-office staff and back-office staffs, supervisors or managers within a single site license.

SMARTQUEUE® queue management system is reflected in its licensing structure. This queuing system allows you to manage unlimited number of concurrent users

Easily Configurable

SMARTQUEUE® queue management system is developed to be user-configurable and can be modified at any time to accommodate seasonal staff rotation, launch of new service, the revolution of service policy and marketing strategy, and any other business initiatives.

queue management solution does not tie you with brand-specific consumables. You can

Non-proprietary Consumables

This queue management solution does not tie you with brand-specific consumables. You can source any of the compatible consumable products that are available in the market.

However, it will be a great advantage for you if you trust us to provide supplies of cost-effective paper rolls that support the printing of up to 2,500 standard-sized tickets per roll.

SMARTQUEUE® queue management system is proven for standalone and/ or enterprise solution.

Standalone or Enterprise Solution

SMARTQUEUE® Enterprise Customer Experience Solutions is proven for standalone and/ or enterprise solution. As for standalone, SMARTQUEUE® is available in software-only version, which only includes a staff module and back-office administration and monitoring and reporting tools as an alternative.

Meanwhile for enterprise, a centralised solution has been setup to generate report from each branch and anlyse overall corporate performance, comparing branch-to-branch performance, as well as evaluating standard service policy.

SMARTQUEUE® queue management system is reflected in its licensing structure. This queuing system allows you to manage unlimited number of concurrent users

In-House Development

SMARTQUEUE® queue management system is developed by our in-house development team through continuous feasibility study, system analysis, system design, development, and testing to provide a queue system that is not only able to adapt to any business and technical requirements but also integrate to any existing or future application.

SMARTQUEUE® queue management system with different corporate internal systems.

Flexible System Integration

Our team of software engineers has managed to integrat SMARTQUEUE® queue management system with different corporate internal systems. Among such systems are for healthcare institutions, Customer Relationship Management (CRM), Electronic Workforce Management System (e-WFMS), Balance Scorecard and Data Warehousing.

Our online and on-site support is available across all states in Australia. Any issues can be reported easily via e-mail or hotline number.

Nationwide Technical Support Coverage

Our online and on-site support is available across all states in Australia. Any issues can be reported easily via e-mail or hotline number.

SMARTQUEUE® queue management system comes with a comprehensive reporting tool that consists of real-time statistics and comprehensive Key Performance Indicator

Comprehensive Reporting

SMARTQUEUE® queue management system comes with a comprehensive reporting tool that consists of real-time statistics and comprehensive Key Performance Indicator (KPI) reports, to help the management in decision making and customer service experience improvements.

SMARTQUEUE® queue management system comes with a comprehensive reporting tool that consists of real-time statistics and comprehensive Key Performance Indicator

User-Friendly Interface

SMARTQUEUE® queue management system is supported with staff calling module designed with an emphasis on users’ highest level of convenience in queue management. The user interface (UI) is not only customisable to suit your corporate identity, but it is also intuitive and user friendly.

SMARTQUEUE® queue management system comes with a comprehensive reporting tool that consists of real-time statistics and comprehensive Key Performance Indicator

Multilingual Capability

SMARTQUEUE® queue management system is equipped with unlimited multilingual capability to provide convenience service for all customers of any different language background.

BROCHURE

SMARTQUEUE® queue management system

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