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Benefits of SMARTQUEUE®

SMARTQUEUE® Enterprise Customer Experience Solutions offers competitive benefits to all parties involved

  • seamless journey for customers
  • convenient flow management for front office staff

  • easy monitoring for back office staff and management

Benefits for Customers

Flexible queue check-in SMARTQUEUE® Enterprise Customer Experience Solutions provides multi-channels of customer greeter when customers arrive at your premise.

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Customers can check into the queue by themselves using the self-service ticketing kiosk.

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Customers can be personally served by a concierge staff.

Efficient time management

SMARTQUEUE® Enterprise Customer Experience Solutions also comes with an appointment booking system that enables customers to book a service by their preferred staff and location at a time most appropriate for them.

Convenient waiting experience

SMARTQUEUE® Enterprise Customer Experience Solutions ensures a convenient waiting experience by allowing customers to wait at the premise or off the premise.

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Customers can check into the queue and run errands. When their turn is almost due, they will get SMS notification.

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Customers can comfortably sit in the waiting room. When their turn is due, they will be called on the calling display.

Streamlined customer flow

With a systematic queue management system, SMARTQUEUE® Enterprise Customer Experience Solutions helps your organisation to streamline and organise customer flow and improve the overall customer journey.

Benefits for Staff

Easy queue management

SMARTQUEUE®Enterprise Customer Experience Solutions comes with a staff-module equipped with advanced and flexible functions. It enables a more efficient customer flow management.

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  • Call ticket number
  • Transfer ticket number
  • Record transaction information
  • Take over ticket number from other counter
  • And many more.

Measurable staff performance

Through the staff-calling module, staff can select a status of work state whenever they leave their counters, allowing the system to record daily staff activity which assists with resource management.

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  • Break
  • Lunch
  • Shift set up
  • Training or meeting
  • Etc.

Benefits for Management

Highly accessible monitoring

SMARTQUEUE® Enterprise Customer Experience Solutions provides management with monitoring dashboard that display real time statistics of front-office queue situation. It helps the management to take immediate actions whenever issues happen in order to keep the business operations at its best performance.

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  • Back-office staff can monitor customer volume and queue status.
  • Back-office staff can monitor staff activity and performance.

Easier identification of room of improvement

Moreover, SMARTQUEUE® Enterprise Customer Experience Solutions also generates comprehensive KPI reports

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  • It helps in identifying any room of improvements.
  • It enables a data-driven decision making, including service policy and capacity planning, targeted marketing campaign, customer service improvements, etc.

Benefits for Company

Improve cross-selling and up-selling opportunities

Not only functions as calling display, the multimedia LCD display also can be used to display advertisements of your products so that you can share a marketing campaign to the customers while they are waiting.

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  • Display corporate programs in a modern digital displays
  • Promote your products and services effectively and efficiently to boost sales and generate more revenues

Enhance Corporate Image

With a seamless customer journey in a convenient service environment, customer satisfaction can be improved and it will ultimately contribute to stronger customer loyalty and better corporate image.

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