Queue Management System

SMARTQUEUE®

Enterprise Customer Experience Solution

The Benefits

SMARTQUEUE® queue management system  offers competitive benefits to all stakeholders; a seamless journey for customers, convenient flow management for front office staff, and easy monitoring for back office staff and management.

 

Benefits for Customers

SMARTQUEUE® queue management system  provides multi-channels of customer greeter when customers arrive at your premise.

 

 

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Customers can check into the queue by themselves using the self-service ticketing kiosk.

 

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Customers can be personally served by a concierge staff.

Efficient time management

SMARTQUEUE® queue management system  also comes with an appointment booking system that enables customers to book a service by their preferred staff and location at a time most appropriate for them.

 

Convenient waiting experience

SMARTQUEUE® queue management system  ensures a convenient waiting experience by allowing customers to wait at the premise or off the premise.

 

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Customers can check into the queue and run errands. When their turn is almost due, they will get SMS notification.

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Customers can comfortably sit in the waiting room. When their turn is due, they will be called on the calling display.

Streamlined customer flow

With a systematic customer flow management, SMARTQUEUE® queue management system  helps your organisation to streamline the overall customer journey and improve customer experience.

 

Benefits for Staff

Easy queue management

SMARTQUEUE® queue management system  comes with a staff-module equipped with advanced and flexible functions. It enables a more efficient customer flow management.

 

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  • Call ticket number
  • Transfer ticket number
  • Record transaction information
  • Take over ticket number from other counter
  • And many more.

Measurable staff performance

Through the staff-calling module, staff can select a status of work state whenever they leave their counters, allowing the system to record daily staff activity which assists with resource management.

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  • Break
  • Lunch
  • Shift set up
  • Training or meeting
  • Etc.

Benefits for Management

Highly accessible monitoring
SMART
QUEUE®
queue management system  provides management with monitoring dashboard that display real time statistics of front-office queue situation. It helps the management to take immediate actions whenever issues happen in order to keep the business operations at its best performance.

 

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  • Back-office staff can monitor customer volume and queue status.

  • Back-office staff can monitor staff activity and performance.

Moreover, SMARTQUEUE® queue management system  also generates comprehensive KPI reports

 

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  • It helps in identifying any room of improvements.
  • It enables a data-driven decision making, including service policy and capacity planning, targeted marketing campaign, customer service improvements, etc.

Benefits for Company

Improve cross-selling and up-selling opportunities

SMARTQUEUE® queue management system  comes with multimedia LCD display to be used to display advertisements of your products so that you can share a marketing campaign to the customers while they are waiting.

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  • Display corporate programs in modern digital displays
  • Promote your products and services effectively and efficiently to boost sales and generate more revenues

Enhance Corporate Image

With a seamless customer journey in a convenient service environment, SMARTQUEUE®  queue management system  helps in improving customer satisfaction which will ultimately contributes to stronger customer loyalty and better corporate image.

 

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