Overview

In a new era where customer experience has taken the role as key brand differentiator, businesses are competing in implementing the most effective customer experience solutions as a new marketing strategy to increase the bottom line.

Customers are more loyal to organizations that make them feel understood. Research has shown that they even willing to spend more money for a guaranteed good customer experience. It is clearly that a positive customer experience can help your company to improve customer satisfaction and ultimately, improve mouth-to-mouth marketing campaign and generate more revenue.

Here, at BSS, we help businesses to implement the right customer experience solution to ensure every customer engagement is strengthening loyalty and fostering relationship between customers and the brand.

Our Customer Experience Solutions is designed and developed based on:

  • Omni-channel service delivery

We understand customer behavior is evolving, making the focus on customer experience to become multi-dimensional. Customers are getting used to be provided with multiple channels both online and offline, which they can conveniently select based on their needs and preferences.

  • Divergent preferences of multiple generations

An effective solution has to be able to serve, engage, solve and satisfy four different generations, namely traditionalists, baby boomers, generation X, and millennials at once. We help you to implement a flexible solution to accommodate all generations, providing a seamless customer journey for all.

  • Digitalisation and technology

With the rapidly increasing users of smartphones, technology development is accelerating in every part of our everyday life. This phenomenon of digitalisation has contributed to the decreasing level of customerโ€™s patience. Businesses have to adapt and take advantage of the high technology to improve and optimize customer experience.

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Enterprise Customer Experience Solutions

The patience with โ€œwaiting lineโ€ is getting shorter โ€“ and you could argue that customer expectations will continue to raise rapidly.

  • The Aspect Consumer Index: Millennial Research on Customer Service Expectations

A poor congestion of queues is the last thing needed for a smooth customer journey. An unplanned influx of customers without adequate service not only creates customer frustration but also lower customer satisfaction which could lead to customer churns, which are often undetectable.
Yet, hiring additional employees is not the answer, as this may reduce productivity, lead to staff idleness and reduce profitability.

SMARTQUEUEยฎ Enterprise Customer Experience Solutions is designed and developed to enable an analytic-driven service improvement.

More than a queue management system that provides better control of customer flow and enables a streamlined queues and reduced waiting time, this Enterprise Customer Experience Solutions also measures service performance and generates comprehensive KPI reporting at both localised and centralised level.

The KPI reporting helps management to:

  • Measure service performance
  • Optimise staff utilization
  • Make a more efficient and effective decisions and planning

Main Features

Get to know how SMARTQUEUEยฎ Enterprise Customer Experience Solutions works

Key Differentiator

This is why SMARTQUEUEยฎ Enterprise Customer Experience Solutions is different than any other solutions

BROCHURE

SMARTQUEUEยฎ Enterprise Customer Experience Solutions

Experience Our Solution

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