SMARTQUEUE® queue management system offers competitive benefits to all stakeholders; a seamless journey for customers, convenient flow management for front office staff, and easy monitoring for back office staff and management.
Benefits for Customers
SMARTQUEUE® queue management system provides multi-channels of customer greeter when customers arrive at your premise.
Efficient time management
SMARTQUEUE® queue management system also comes with an appointment booking system that enables customers to book a service by their preferred staff and location at a time most appropriate for them.
Convenient waiting experience
SMARTQUEUE® queue management system ensures a convenient waiting experience by allowing customers to wait at the premise or off the premise.
Streamlined customer flow
With a systematic customer flow management, SMARTQUEUE® queue management system helps your organisation to streamline the overall customer journey and improve customer experience.
Benefits for Staff
Easy queue management
SMARTQUEUE® queue management system comes with a staff-module equipped with advanced and flexible functions. It enables a more efficient customer flow management.
- Call ticket number
- Transfer ticket number
- Record transaction information
- Take over ticket number from other counter
- And many more.
Measurable staff performance
Through the staff-calling module, staff can select a status of work state whenever they leave their counters, allowing the system to record daily staff activity which assists with resource management.
- Shift set up
- Trining or Meeting
Benefits for Management
Highly accessible monitoring
SMARTQUEUE® queue management system provides management with monitoring dashboard that display real time statistics of front-office queue situation. It helps the management to take immediate actions whenever issues happen in order to keep the business operations at its best performance.
- Back-office staff can monitor customer volume and queue status.
- Back-office staff can monitor staff activity and performance.
Moreover, SMARTQUEUE® queue management system also generates comprehensive KPI reports
- It helps in identifying any room of improvements.
- It enables a data-driven decision making, including service policy and capacity planning, targeted marketing campaign, customer service improvements, etc.
Benefits for Company
Improve cross-selling and up-selling opportunities
SMARTQUEUE® queue management system comes with multimedia LCD display to be used to display advertisements of your products so that you can share a marketing campaign to the customers while they are waiting.
- Display corporate programs in modern digital displays
- Promote your products and services effectively and efficiently to boost sales and generate more revenues
Enhance Corporate Image
With a seamless customer journey in a convenient service environment, SMARTQUEUE® queue management system helps in improving customer satisfaction which will ultimately contributes to stronger customer loyalty and better corporate image.