The Benefits of Queue Management System

SMARTQUEUE® queue management system  offers competitive benefits to all stakeholders; a seamless journey for customers, convenient flow management for front office staff, and easy monitoring for back office staff and management.
The Benefits of Queue Management System

Benefits for Customers

SMARTQUEUE® queue management system  provides multi-channels of customer greeter when customers arrive at your premise.

Customers can check into the queue by themselves using the self-service ticketing kiosk.

Customers can check into the queue by themselves using the self-service ticketing kiosk.

Efficient time management

SMARTQUEUE® queue management system  also comes with an appointment booking system that enables customers to book a service by their preferred staff and location at a time most appropriate for them.

Convenient waiting experience

SMARTQUEUE® queue management system  ensures a convenient waiting experience by allowing customers to wait at the premise or off the premise.

Customers can check into the queue and run errands. When their turn is almost due, they will get SMS notification.

Customers can comfortably sit in the waiting room. When their turn is due, they will be called on the calling display.

SmartQueue - Convenient waiting experience

Benefits for Staff

Benefits for Management

SmartQueue - Highly accessible monitoring

Highly accessible monitoring

SMARTQUEUE® queue management system provides management with monitoring dashboard that display real time statistics of front-office queue situation. It helps the management to take immediate actions whenever issues happen in order to keep the business operations at its best performance.

  • Back-office staff can monitor customer volume and queue status.
  • Back-office staff can monitor staff activity and performance.

SmartQueue - Moreover


SMARTQUEUE® queue management system also generates comprehensive KPI reports

  • It helps in identifying any room of improvements.
  • It enables a data-driven decision making, including service policy and capacity planning, targeted marketing campaign, customer service improvements, etc.

Benefits for Company

Improve cross-selling and up-selling opportunities with SmartQueue

Improve cross-selling and up-selling opportunities

SMARTQUEUE® queue management system comes with multimedia LCD display to be used to display advertisements of your products so that you can share a marketing campaign to the customers while they are waiting.

  • Display corporate programs in modern digital displays
  • Promote your products and services effectively and efficiently to boost sales and generate more revenues
Enhance Corporate Image with SmartQueue

Corporate Image

With a seamless customer journey in a convenient service environment, SMARTQUEUE® queue management system helps in improving customer satisfaction which will ultimately contributes to stronger customer loyalty and better corporate image.