Enterprise Customer Experience Solution
SMARTQUEUE® queue management system, unlike any other queuing system, is capable of adapting to any business environment and dynamically enhancing end-to-end customer journey for higher customer experience.
Why SMARTQUEUE® is Different?
Multi-channel Customer Experience
SMARTQUEUE® queue management solution allows you to provide multi-channel queuing system for your customer. Customers can do self-service check-in using ticketing kiosks or get more personalised service from the concierge staff, resulting in a better customer experience.
Hardware & Operation System Independent
SMARTQUEUE® queue management system is a software-based solution, thus no additional hardware (keypad) required as it generally works in any Standard Operating Environment (SOE), such as desktop and web, without any issue.
Moreover, all components of SMARTQUEUE® queue management system can be installed in any hardware regardless of its brand, model, or size. You may use any existing hardware or those available in the market, as long as they match the recommended specifications.
Flexible licensing structure
The level of flexibility of SMARTQUEUE® queue management system is reflected in its licensing structure. This queuing system allows you to manage unlimited number of concurrent users including front-office staff and back-office staff, supervisors, or managers within a single site license.
SMARTQUEUE® queue management system is developed to be user-configurable and can be modified at any time to accommodate seasonal staff rotation, launch of new service, the revolution of service policy and marketing strategy, and any other business initiatives.
This queue management solution does not tie you with brand-specific consumables. You can source any of the compatible consumable products that are available in the market.
However, it will be a great advantage for you if you trust us to provide supplies of cost-effective paper rolls that support the printing of up to 2,500 standard-sized tickets per roll.
Standalone or Enterprise Solution
SMARTQUEUE® queue management system is proven for standalone and/ or enterprise solution. As for standalone, this queuing system is available in software-only version, which only includes a staff module and back-office administration along with monitoring and reporting tools as an alternative.
Meanwhile for enterprise, this queue management solution enables centralised configuration to generate reports from each branch and analyse overall corporate performance, comparing branch-to-branch performance, as well as evaluating standard service policy.
Meanwhile for enterprise, a centralised solution has been setup to generate report from each branch and anlyse overall corporate performance, comparing branch-to-branch performance, as well as evaluating standard service policy.
SMARTQUEUE® queue management system is developed by our in-house development team through continuous feasibility study, system analysis, system design, development, and testing to provide a queue system that is not only able to adapt to any business and technical requirements but also integrate to any existing or future application.
Flexible System Integration
Our team of software engineers has managed to integrate SMARTQUEUE® queue management system with different corporate internal systems. Among such systems are for healthcare institutions, Customer Relationship Management (CRM), Electronic Workforce Management System (e-WFMS), Balance Scorecard and Data Warehousing.
Nationwide Technical Support Coverage
Our online and on-site support is available across all states in Australia. Any issues can be reported easily via e-mail or hotline number.