Smart Queue Management System for Smarter Queuing Experience
Enterprise Customer Experience Solution
A powerful queue management solution for creating outstanding customer experience through a pleasant and seamless customer journey at multiple touch points from the point-of-entry to the point-of exit.
What is SMARTQUEUE®
Queue Management System?
About SMARTQUEUE®
SMARTQUEUE® is a major breakthrough in intelligent queuing management system. The system is designed not only as a tool to solve queue congestion, but also allows for effective management of queuing and better customer experience with its non-linear system.
Benefits
SMARTQUEUE® is different to other queue management ticketing systems. The system does more than managing an effective customer service; it analyses service and staff performance to recognise areas that need to be improved.
Main Features
- Multilingual capability
- Comprehensive KPI reporting
- Non-proprietary hardware
- Latest cutting-edge technology
- integrated multimedia functionality
Other Features
- SMS Notification
- Report Delivery Scheduler
- Appointment Booking System
- Customer Feedback Solution
Mobile Concierge System
SMARTQUEUE® queue management system comes with a mobile concierge system to leverage your customer experience by delivering a personal touch to any customer that comes into your premises.
Industry
Developed by our own experienced software development and system integration team, this intuitive and adaptive queue management and customer experience solution can be tailored to the specific requirements of your industry.
Testimonials
Royal Automobile Club of Victoria (RACV) Limited
BSS has been a great company to work with in developing and implementing our queuing solution at RACV. The project to develop, deliver and install 19 electronic queuing kiosks into our store network across metropolitan Melbourne and regional Victoria was a tremendous collaborative outcome requiring input from key internal stakeholders working with the BSS team. The responsive ongoing service support from BSS and the team’s willingness to understand our needs and offer solutions throughout our association has been commendable.”
Consulate General Of The Republic Of Indonesia
The Indonesian Consulate in Sydney is delighted to have the attention, commitment and marvelous cooperation from the BSS team in making the queue management system for the visa and passport processing system, including the handling of other consular matters in the Consulate functions very efficiently. The Consulate is confident that SMARTQUEUE could help ease to a great extent the work of any consulates in their relations with the public at large.
UNSW The University of New South Wales
SMARTQUEUE® provided a simple, efficient and user-friendly system to manage these issues. We are now able to identify daily peaks and accurately report on our over-the-counter interactions which will assist us with managing staff. The SMARTQUEUE® system had a clean and simple design. The Virtual Caller was user friendly, easy to use and did require a lengthy training program. Supports is great – we had an isssue with multimedia display machine, and a replacement machine was sent out and installed on the same day.
Blog
Get Updates Queue Management System – Customer Experience Solution
- Customer Feedback: An Excellent Way to Gain Competitive Advantage April 27, 2022Customer feedback can reveal your customers' needs and expectations. SMARTSURVEYS™ makes it easier for your business to collect them. The post Customer Feedback: An Excellent Way to Gain Competitive Advantage appeared first on Queue Management System - Business Smart Solutions.
- 3 Effective Strategies to Make Wait Times More Pleasant for Customers April 13, 2022Managing wait times can be challenging, but a powerful queue management system like SMARTQUEUE® can bring the solution to the table. The post 3 Effective Strategies to Make Wait Times More Pleasant for Customers appeared first on Queue Management System - Business Smart Solutions.