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Enterprise Customer Experience Solutions

Create outstanding customer experience through a pleasant and seamless customer journey at multiple touch points from the point-of-entry to the point-of exit.

Solutions from:
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What is SMARTQUEUE®?

About SMARTQUEUE®

SMARTQUEUE® is a major breakthrough in multimedia queuing management system. The system is designed not only as a tool to solve queue congestion. The system allows for faster organisation of queuing and customer service with its non-linear system.

Benefits

SMARTQUEUE® is different to other queue management ticketing systems. The system does more than managing an effective customer service; it analyses all transactions recognizing areas that can be improved.

Main Features

  • Multilingual Capability
  • Comprehensive Reporting
  • Non-Proprietary Hardware
  • Latest Cutting-Edge Technology
  • Integrated Multimedia Functionality

Other Features

  • SMS Notification
  • Report Delivery Scheduler
  • Appointment Booking System
  • Customer Feedback Solution

Mobile Concierge System

SMARTQUEUE® Mobile Concierge System will leverage your customer service by delivering a personal touch to any customer that comes into your premises.

Industry

Developed by our own experienced software development and system integration team, this intuitive and adaptive customer experience solution can be tailored to the specific requirements of your industry.

Our Selected Clients

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Associations

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Testimonials

UNSW The University of New South Wales

BSS provided a simple, efficient and user-friendly system to manage these issues. We are now able to identify daily peaks and accurately report on our over-the-counter interactions which will assist us with managing staff. The SMARTQUEUE system had a clean and simple design. The Virtual Caller was user friendly, easy to use and did  require a lengthy training program. Supports is great - we had an isssue with multimedia display machine, and a replacement machine was sent out and installed on the same day.

UNSW The University of New South Wales
Nokia Care

Nokia has been very satisfied with the level of service and supports we have received since the installation was completed. BSS is being considered currently for our SEAP roll out to more than 5 countries in the Pacific region. The BSS solution is management solution that they consider the very customisable and easy to operate once installed. I can confidently recommend any business considering a Queue Management solution that they consider the BSS System.

Nokia Care
Consulate General Of The Republic Of Indonesia
The Indonesian Consulate in Sydney is delighted to have the attention, commitment and marvelous cooperation from the BSS team in making the queue management system for the visa and passport processing system, including the handling of other consular matters in the Consulate functions very efficiently. The Consulate is confident that SMARTQUEUE could help ease to a great extent the work of any consulates in their relations with the public at large.
Consulate General Of The Republic Of Indonesia
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