Queue Management System

Customer Feedback Solutions

Make effective improvement plan based on real survey data

SMARTQUEUE^® queue management system comes with a feedback solution module called SMARTFEEDBACK^™, a revolutionary solution designed to obtain customer feedback before, during, or after the completion of a service.It provides insight of customers’ needs, preferences, which beneficial for the management to make strategic planning regarding the improvement of customer experience.

Not only enabling business leader to gain an insight into what customers need, but SMARTFEEDBACK^™ also allows you to:

Increase corporate revenue
Reduce costs associated with operational and business risks
Measure customer satisfaction
Improve operational efficiency

BROCHURE

SMARTQUEUE® Enterprise Customer Experience Solutions

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience. BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market. Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes. The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management. SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience. To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.