SMARTQUEUE® Mobile Concierge Solution

A touch of personalised approach to greet customers, providing personal assistance and direct service whenever necessary

SMARTQUEUE® customer experience solution provides concierge solution as a complimentary to the ticketing kiosk; providing additional mobile staff with the capability to check-in customer, capture service type, transaction timestamp and print ticket.

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With more flexible capabilities, mobile concierge solution allows you to:

  • Prioritise customers with special needs and provide them with on-the-spot service
  • Assign customers to the appropriate service queue
  • Maintain personal touch with your customers
  • Understand what your customers need
  • Monitor and measure your service performance resulting in an improved customer service experience
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