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Support & Maintenance Services

With a vast network of IT and electrical technicians service, we make sure that all regions within Australia are covered from the metropolitan area to rural areas.

Our Technical Services and Support gives our customers the benefits of : On-time delivery, skills and experience
Peace of mind through accountable, dependable nationwide network of specialised technicians and support staff
Provision of single point of ownership for problems
Reduce costs and improves efficiency of managing multiple vendor contracts, contacts and invoices
Strategically-located, nationwide service centres for ease of reach and prompt maintenance services
Allow our customers to focus on core competency

Help Desk

At anytime your business is operating, our professional technical support staff can be conveniently contacted to guide you and assist you with a solution.

Fax: (02) 9516 2290
Email: support@bss.com.au
Phone: 1300 88 18 19

Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience. BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market. Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes. The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management. SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience. To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

Supports

Support & Maintenance Services

Help Desk

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