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Queue Management System - SMARTQUEUE Queue Management System - SMARTQUEUE
06 May
Articles, Business

The Role of Mobile Apps and SMS in Modern Queues

  • May 6, 2025
  • By author-avatar bssadmin
Mobile apps illustration. Source: Freepik. In today’s fast-paced world, customers expect convenience and efficiency in every aspect o...

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29 Apr
Articles, Business

Reducing Overheads with Queue Management Systems

  • April 29, 2025
  • By author-avatar bssadmin
Random queue illustration. Source: Freepik. Businesses of all sizes face the constant challenge of balancing customer satisfaction wi...

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16 Apr
Articles, Business

Practical Tips to Gain Customer Trust

  • April 16, 2025
  • By author-avatar bssadmin
Customer trust illustration. Source: Freepik. In this modern era, customer service plays a significant role in both acquiring and ret...

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15 Apr
Articles, Business

Top 5 Retail Businesses that Must Implement a Queue Management System

  • April 15, 2025
  • By author-avatar bssadmin
Shopping in retail business. Source: Freepik. Long queues are a retailer’s worst nightmare. They frustrate customers, create bottlene...

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10 Apr
Articles, Business

The Power of IoT in Queue Management

  • April 10, 2025
  • By author-avatar bssadmin
Queue management illustration. Source: Freepik. Waiting in line has traditionally been one of the most frustrating aspects of the cus...

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26 Mar
Articles, Business

Enhancing Retail Customer Service with Queue Management

  • March 26, 2025
  • By author-avatar bssadmin
Retail CS ilustration. Source: Freepik. Retailers understand that customer service directly impacts both revenue and reputation. Prov...

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19 Mar
Articles, Business

The Psychology of Waiting: Tips for Keeping Customers Happy

  • March 19, 2025
  • By author-avatar bssadmin
Waiting illustration. Source: Freepik. We have all experienced the frustration of wait in long queues. Whether at a bank, retail stor...

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13 Mar
Articles, Business

Managing Customer Flow with a Queue Management System

  • March 13, 2025
  • By author-avatar bssadmin
Inclusive Queue Illustration. Source: Freepik. Effectively managing customer flow is more complex than it appears. It involves guidin...

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11 Mar
Articles, Business

A Smarter Approach to Queueing

  • March 11, 2025
  • By author-avatar bssadmin
Queueing illustration. Source: Freepik. Waiting in line is rarely a pleasant experience. For customers, it represents lost time and a...

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06 Mar
Articles, Business

Introduction to Queue Management Systems (QMS): What They Are and Why Businesses Need Them

  • March 6, 2025
  • By author-avatar bssadmin
Abstract illustration for QMS. Source: Freepik.Queuing has been present for many years and has been constantly evolving with the times....

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience. BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market. Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes. The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience. To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

Business Smart Solutions

Business Smart Solutions Pty Ltd (BSS) is an ICT company with over 15 years of extensive experience in providing IT solutions including customer experience solutions, digital public information systems, banking solutions and leading queue management system, SMARTQUEUE®, across sectors.

Proven to improve customer experience, BSS has more than 500 successful implementations across Australia, Indonesia, Japan, Korea, and the Pacific Islands. Our solutions enable businesses to have a competitive advantage, staying ahead by delivering efficient solutions and improved performance.

Address
 410 Botany Road,
Beaconsfield, NSW 2015,
AUSTRALIA
Phone: +61 (2) 9516 2280
info@bss.com.au
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  • Home
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  • Industry
    • SMARTQUEUE® For Bank
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    • SMARTQUEUE® For Student Centers
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