Articles Archives

13 Jun

Delivering Excellent Customer Service with Real-Time Data from Queue Management Systems

June 13, 2025
By bssadmin

Measuring CS with real-time data illustration. © FreepikToday, people are harnessing a wide range of emerging technologies to enhance t...

11 Jun

Articles, Business

Using Analytics from Queue Systems to Improve Business Operations

June 11, 2025
By bssadmin

Analytics for queue management illustration. © FreepikIn today’s data-driven business world, success is not just defined by offering gr...

20 May

Articles, Business

The Key to Workforce Optimisation and Operational Efficiency

May 20, 2025
By bssadmin

Workforcce optimasation queuing illustration. © FreepikLong queues can be a nightmare for both customers and businesses. For customers,...

06 May

Articles, Business

The Role of Mobile Apps and SMS in Modern Queues

May 6, 2025
By bssadmin

Mobile apps illustration. Source: Freepik. In today’s fast-paced world, customers expect convenience and efficiency in every aspect o...

29 Apr

Articles, Business

Reducing Overheads with Queue Management Systems

April 29, 2025
By bssadmin

Random queue illustration. Source: Freepik. Businesses of all sizes face the constant challenge of balancing customer satisfaction wi...

16 Apr

Articles, Business

Practical Tips to Gain Customer Trust

April 16, 2025
By bssadmin

Customer trust illustration. Source: Freepik. In this modern era, customer service plays a significant role in both acquiring and ret...

15 Apr

Articles, Business

Top 5 Retail Businesses that Must Implement a Queue Management System

April 15, 2025
By bssadmin

Shopping in retail business. Source: Freepik. Long queues are a retailer’s worst nightmare. They frustrate customers, create bottlene...

10 Apr

Articles, Business

The Power of IoT in Queue Management

April 10, 2025
By bssadmin

Queue management illustration. Source: Freepik. Waiting in line has traditionally been one of the most frustrating aspects of the cus...

26 Mar

Articles, Business

Enhancing Retail Customer Service with Queue Management

March 26, 2025
By bssadmin

Retail CS ilustration. Source: Freepik. Retailers understand that customer service directly impacts both revenue and reputation. Prov...

19 Mar

Articles, Business

The Psychology of Waiting: Tips for Keeping Customers Happy

March 19, 2025
By bssadmin

Waiting illustration. Source: Freepik. We have all experienced the frustration of wait in long queues. Whether at a bank, retail stor...

Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience. BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market. Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes. The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management. SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience. To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

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