Queue Management System - SMARTQUEUE Queue Management System - SMARTQUEUE
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Queue Management System - SMARTQUEUE Queue Management System - SMARTQUEUE
16 Apr
Articles, Business

Practical Tips to Gain Customer Trust

Posted by author-avatar bssadmin
April 16, 2025
Customer trust illustration. Source: Freepik. In this modern era, customer service plays a significant role in both acquiring and ret...
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15 Apr
Articles, Business

Top 5 Retail Businesses that Must Implement a Queue Management System

Posted by author-avatar bssadmin
April 15, 2025
Shopping in retail business. Source: Freepik. Long queues are a retailer’s worst nightmare. They frustrate customers, create bottlene...
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10 Apr
Articles, Business

The Power of IoT in Queue Management

Posted by author-avatar bssadmin
April 10, 2025
Queue management illustration. Source: Freepik. Waiting in line has traditionally been one of the most frustrating aspects of the cus...
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26 Mar
Articles, Business

Enhancing Retail Customer Service with Queue Management

Posted by author-avatar bssadmin
March 26, 2025
Retail CS ilustration. Source: Freepik. Retailers understand that customer service directly impacts both revenue and reputation. Prov...
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19 Mar
Articles, Business

The Psychology of Waiting: Tips for Keeping Customers Happy

Posted by author-avatar bssadmin
March 19, 2025
Waiting illustration. Source: Freepik. We have all experienced the frustration of wait in long queues. Whether at a bank, retail stor...
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13 Mar
Articles, Business

Managing Customer Flow with a Queue Management System

Posted by author-avatar bssadmin
March 13, 2025
Inclusive Queue Illustration. Source: Freepik. Effectively managing customer flow is more complex than it appears. It involves guidin...
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11 Mar
Articles, Business

A Smarter Approach to Queueing

Posted by author-avatar bssadmin
March 11, 2025
Queueing illustration. Source: Freepik. Waiting in line is rarely a pleasant experience. For customers, it represents lost time and a...
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06 Mar
Articles, Business

Introduction to Queue Management Systems (QMS): What They Are and Why Businesses Need Them

Posted by author-avatar bssadmin
March 6, 2025
Abstract illustration for QMS. Source: Freepik.Queuing has been present for many years and has been constantly evolving with the times....
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04 Mar
Articles, Business

Common Challenges in Managing Queues Without a QMS

Posted by author-avatar bssadmin
March 4, 2025
Organized queue management. Source: Freepik. Managing customer queues without a Queue Management System (QMS) can be a logistical nig...
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03 Oct
Articles, Business

3 Reasons Mobile Concierge is Essential for Omnichannel Support

Posted by author-avatar bssadmin
October 3, 2024
Mobile Concierge at Industry Ilustration. Source: Freepik. In today’s digital age, businesses are constantly seeking ways to streamli...
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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience. BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market. Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes. The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience. To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

Business Smart Solutions

Business Smart Solutions Pty Ltd (BSS) is an ICT company with over 15 years of extensive experience in providing IT solutions including customer experience solutions, digital public information systems, banking solutions and leading queue management system, SMARTQUEUE®, across sectors.

Proven to improve customer experience, BSS has more than 500 successful implementations across Australia, Indonesia, Japan, Korea, and the Pacific Islands. Our solutions enable businesses to have a competitive advantage, staying ahead by delivering efficient solutions and improved performance.

Address
 410 Botany Road,
Beaconsfield, NSW 2015,
AUSTRALIA
Phone: +61 (2) 9516 2280
info@bss.com.au
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  • Home
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    • Overview
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      • Appointment Booking System
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      • Customer Feeback Solutions
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    • Key Differentiator
    • How It Works
  • Industry
    • SMARTQUEUE® For Bank
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    • SMARTQUEUE® For Student Centers
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