Providing patients with a positive experience has become more critical in the healthcare industry. The hospital waiting experience typically involves long wait times, confusion about appointment schedules, and difficulty navigating the hospital. This can lead to frustration, anxiety, and dissatisfaction for patients.
These days, in addition to expecting efficient and personalized care from healthcare facilities, patients also expect a better patient experience. Because of that, healthcare facilities are constantly seeking ways to enhance their services. One effective solution to improve patient experience is the implementation of a Queue Management System (QMS).
Prioritising Patient-Centred Care
Patient-centered care is an approach that focuses on delivering healthcare services that are respectful, responsive, and tailored to individual patient needs. Prioritizing patient-centered care has numerous benefits, including improved patient experience, improved satisfaction, and increased loyalty.
SMARTQUEUE®: The Key to a More Patient-Friendly Environment
A queue management system plays a crucial role in optimizing patient flow and enhancing the overall healthcare experience. It streamlines the check-in process, reduces wait times, and ensures that patients are directed to the right place without confusion or delay. SMARTQUEUE®, a leading QMS from Business Smart Solutions (BSS), goes above and beyond in providing a patient-friendly environment by offering the following features:
- Clear Information on the Kiosk
SMARTQUEUE®‘s user-friendly kiosk provides patients with clear and concise information, allowing them to navigate the healthcare facility without the need for staff assistance or searching for information elsewhere. Patients can easily check in, select their service, and receive printed or virtual tickets (eTicket). This eliminates confusion and empowers patients to take control of their healthcare journey.
- Comfortable and Flexible Waiting Experience
Waiting for their turn is an inevitable part of a patient’s healthcare journey. However, SMARTQUEUE® ensures that waiting becomes a comfortable and flexible experience. The waiting area is equipped with informative and entertaining calling displays, informing patients about their position in the queue and estimated wait times. This reduces anxiety and keeps patients engaged and informed during their wait.
SMARTQUEUE® also allows patients to wait from anywhere through SMS/Email/WhatsApp notifications. Patients can receive updates about their queue status, allowing them to move freely within the hospital premises while waiting for their turn. This flexibility enhances patient satisfaction and allows them to maximize their time.
Utilizing those features from SMARTQUEUE® can be really beneficial for healthcare facilities. It will lead to:
- Enhanced Efficiency: SMARTQUEUE® optimizes patient flow, reduces wait times, and eliminates bottlenecks in the healthcare process. This increased efficiency allows healthcare providers to see more patients in a given time frame, leading to improved productivity.
- Improved Patient Satisfaction: By prioritizing patient-centered care and providing a seamless experience, SMARTQUEUE® significantly enhances patient satisfaction. Patients feel valued, listened to, and respected, leading to increased trust in the healthcare facility.
- Enhanced Staff Productivity: SMARTQUEUE® reduces the burden on staff by automating the check-in process and providing clear information to patients. This allows staff members to focus more on patient care and other essential tasks, improving overall productivity.
To help get you started, click here for more information on SMARTQUEUE® or contact us at info@bss.com.au for further enquiries!